In his funny and very engaging session 'Designing UI with Seven' at Drupalcon CPH Mark Boulton discussed four user experience (UX) principles and introduced us to ten user interface (UI) guidelines.
Mark highlighted the need for a mental model and the challenge within publishing of there being someone who has the big picture. Who knows exactly what is going on? The health career model provides a model and can provide a canvas to support the big picture.
What really caught my attention though was as soon as Mark asserted -
"Don't make people think." -
'Make people care instead'.
- recording of a health (and social) care record;
- secure information / file management and access;
- information governance, reporting and archiving;
- timely, ready access for those who need to know;
- ability to manipulate the record to obtain knowledge: from data > from information;
- to provide patient (carer as advocate) access and verification;
- remote access with rugged devices.
So in health we need interfaces and user experiences that DO encourage reflection, thought: thinking.
P.S. In another session (or magazine!?) on creating mobile versions of sites the advice included getting rid of the crap - the clutter, the >1000px width adornments. Rhetoric aside - my design thought would be not to include anything that could be described in this way whatever the media type (maybe I should lighten up!) ;-)
To follow: update on my Drupal efforts.